Well. After nearly destroying my whole blog last evening and sending off a number of "stream of consciousness," expletive loaded trouble tickets, I got quick action this morning from an engineer. He immediately began restoring the content and asked me to describe my work flow, which took two or three iterations and the final one was the tiny bit of info they needed to locate and fix the bug.
I began searching Google last night and discovered I was not the only one with posts being wiped out and links being broken, so I was glad for the quick fix — which was done by about 2:30 this afternoon — and I'm glad to have indirectly helped others already affected or who would have been. It could have been a disaster of important proportions.
They completely overlooked my shouting and cursing, were impeccably pro, effective, and even contrite for my inconvenience and — yes, I'll say it — stress. Good job, folks.
I really hate firing people and am gratified to be sticking around.