Last Friday morning I was out on my morning walk, wondering what to get my wife for her birthday, other than the weekend planned in San Francisco to which we’d be leaving in hours. Then, I had an idea: iPhone. As a school teacher, now a Junior High counselor, she’s all Mac all the time and was just provided a new 17" PowerBook in conjunction with her job, as she moves between two schools.
I purchased it up at the fabulous San Francisco Apple store on Saturday, but since you use iTunes to activate, I needed to wait until we returned yesterday afternoon. Then, I erroneously think that since this is the Web 2.0, do anything age, combined with doing business with two tech giants like Apple and AT&T, activation should be a cinch, especially since we already have AT&T, and not only that, but it’s a corporate account with a number of employee phones; i.e., we’re a very good long-term customer.
The iPhone is activated through iTunes, which in itself is pretty cool. No more standing around in a store or sitting on hold for 15 minutes waiting to get something done. But it was not to be. Man, AT&T (then Cingular) must have wanted that exclusivity really, really bad to screw over their highest value customers in order to do it — though I cannot fathom what either company has to gain from preventing corporate customers to, oh, I dunno…maybe go buy a dozen, two dozen, or a few hundred iPhones for their existing employees trusting they can get the same sort of discounts, data plans, international roaming, and so on.