So in conjunction with digitizing all my "Earth Class Mail," I’ve been going around and registering with all of my vendors that have online capability, as more and more companies are providing the ability to view monthly statements online. This will reduce the amount of physical mail I get, and in many cases I can pay the bill online with a stored debit card, and it’s just a few clicks. Otherwise, I pay via my own online banking (I’ve used online bill pay since 1992 or ’93).
I’ve got two loans that were purchased by GMAC Mortgage. At some point last year I registered on their site with my standard username I use everywhere. Apparently, due to lack of continued use it was placed in an inactive status. So, naturally, once I want use their online features again, I have them reactivate the account. Oh, no. Can’t do that. You must re-register anew. And guess what other "service" they provide? You get to have an all new username; that is, you must choose a new username.
So I wrote them, and of course the first response I get back is that I have to pick a new username because the one I want is already taken by someone else. I had to write back requesting that they forward my ticket to someone with the time, ability, and inclination to actually read my ticket and understand the issue. Here’s what I get in round two:
Please accept our apology for the delay in our response.
In response to your inquiry, you must choose a different username to use online. The username ****** has been used by yourself once. A username is not able to be used more than one time on our system, by the same user or another customer. We are unable to move this username to active status for you.
For your protection, we have removed your name, account number, address and phone number from your original inquiry. If you have any further questions, please contact us through our Web site at…
That’s stupid, since it’s my username in the first place; so I’m not interested in your online services. Just continue to mail my two statements every month. I would be interested in receiving my statements via your web interface, as well as making payment online, but only with my commonly used username of ****** that I use virtually everywhere.
And here’s another thing: don’t tell me you’re "unable." That’s bullshit. It’s an outright lie. You simply won’t do it for a customer, so you can all go to hell, as far as I’m concerned.
And here’s another another thing: Note to GMAC Mortgage: Go To Hell.