Kudos to TypePad

May 22, 2008|Richard Nikoley||

Well. After nearly destroying my whole blog last evening and sending off a number of "stream of consciousness," expletive loaded trouble tickets, I got quick action this morning from an engineer. He immediately began restoring the content and asked me to describe my work flow, which took two or three iterations and the final one was the tiny bit of info they needed to locate and fix the bug.

I began searching Google last night and discovered I was not the only one with posts being wiped out and links being broken, so I was glad for the quick fix — which was done by about 2:30 this afternoon — and I'm glad to have indirectly helped others already affected or who would have been. It could have been a disaster of important proportions.

They completely overlooked my shouting and cursing, were impeccably pro, effective, and even contrite for my inconvenience and — yes, I'll say it — stress. Good job, folks.

I really hate firing people and am gratified to be sticking around.

WHAT IT'S ABOUT AND HOW IT WORKS

Free The Animal is an eclectic writing project about everything since November 2003. 23 years, 5,500 posts, 5 million words.

It's a paid membership blog. Most posts are free and public, but only paid members can comment. What determines whether it's free or paid is when I publish. Monday through Friday, free and public. Saturday and Sunday, for paid members. That's it. Membership info here.

4 Comments

  1. Kyle Bennett on May 22, 2008 at 20:56

    Not sure if it is related, but the old uncsense link is broken now, kinda. It still shows the blog, but the last post is the deVany seminar from a few days ago. The comments bar still shows comments to newer articles, which is the only way I knew to look at the HL url.



  2. Richard Nikoley on May 23, 2008 at 00:15

    Kyle:

    I see what you mean.

    Well, I just left that domain parked here, so you could come in on either and it would resolve to either. I'm going to disable the parking and just enable straight forwarding tomorrow, and see if that'll fix the issue. Everything should then resolve to honestylog.com, I think.



  3. Kyle Bennett on May 23, 2008 at 07:28

    Well, I changed my bookmark anyway. Never had a reason to bother before this.

    Benjamin,

    I, and I'm sure a lot of readers are left with a good impression of TP, and by extension, SixApart from this, and also from your acknowldgement. Makes me think that you're one of the few companies that realize that, especially in the days of this intertube thing, good service is the best marketing campaign money can buy. And that falling down isn't an issue, it's how you pick yourself up afterward that counts.



  4. btrott on May 22, 2008 at 21:07

    Richard, I'm really happy we were able to help by fixing the issues you discovered, and I'm really grateful to you for the help you gave us in tracking them down!

    Thanks so much for the kind words–they mean a lot, and we're really glad you'll be sticking around on TypePad.