Not Even Customer (Yet) Service

I got wind of this just yesterday.


So, let me see… My current provider, AT&T, delivers very reliable DSL (down once that I'm aware of in 2 1/2 years) that's advertised as "up to" 6 Mbps down and "up to" 768 Kbps up. That's their top end service, and they sell it for $35.00 per month, which I consider a good value. I consistently get the same test results from Speakeasy: 5.x megs down and 5.x kilos up. Pretty good, and as I say, it's consistent, even from the far away servers.

But how on earth can that compete with 20 meg synchronous (up and down) for under $50 per month? That's 5 times faster download and 40 times faster on the upload. I'd probably do more YouTube videos, because it's really the slow upload that's the issue, there. This is god news, too:

With PAXIO you will not need to purchase any routers, hubs, modems or other specialized equipment. Furthermore, you won't need to install any software on your computers. Just plug your computers into any of your home's CAT5 data outlets (all of the CAT5 outlets will be active). You can plug a computer or router (or wireless router) into every CAT5 data outlet in the home.

Directly wired into the network. Believe me, having done a lot of LAN: not going through routers and/or "modems" at your end is a big plus. When there's a problem, it's going to be your machine(s) or theirs, and very likely nothing in-between short of a downed line.

But that's not even the best part. The best part is that I filled in their form to request service yesterday, and have had no less than four personally written emails from no less than two separate representatives, the latest one delivering this news below, after I suggested that myself and another tech geek at our lofts approach other HOAs in the near vicinity in hopes of making it highly worth Paxio's investment in hooking up our buildings.

Hello Richard,

Our fiber network may be as close as 200-300 ft. from your building (I am assuming there is a single building at this location).

In the past week PAXIO has been contacted by almost 15 residents at [your building].

There is clearly sufficient interest and the proximity is close enough that PAXIO will proceed with a site inspection and meeting with your HOA president next week. I am optimistic that PAXIO will be able to run a fiber and offer you and your neighbors service.

Please contact your neighbors. The more interest we have the better.

Jim Brenton

The other gentleman who emaild is Geoff Muth, no less helpful at all. By every single indication, I want to do business (trade) with these guys.

The moment I publish this and get the link, I'm sending it out to these guys to tell them that's what they get for being pros and on the ball. Even if it doesn't work out, I'm confident they have and will continue to do everything they can to get a deal done.

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  1. Temujin on June 14, 2008 at 18:04

    I think there's a term for this sort of thing, isn't there? When two separate parties agree to a mutually beneficial exchange of goods or services with each other. Hmmm…?

    That's the kind of customer service that all business should strive for. And probably exhibit 'A' as to the difference between private companies and public ones :-)

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